Privacy Policy

Last updated: May 14, 2026

Cleaning Pittsburgh Homes LLC (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your information when you visit our website, request a quote, or communicate with us by phone, SMS, or email.

1. Information We Collect

We collect the following information directly from you when you contact us, request a quote, or book a service:

• Name
• Phone number
• Email address
• Service address (for quoting and scheduling)
• Information about your home or property relevant to providing a quote (number of bedrooms/bathrooms, type of cleaning needed, special instructions)
• Payment information processed by our third-party payment processor (Stripe). We do not store full credit card numbers on our servers.

2. How We Use Your Information

We use the information we collect solely to:

• Provide quotes for cleaning services
• Schedule and deliver cleaning appointments
• Process payments and issue invoices
• Communicate with you about your service, scheduling, or account
• Respond to your inquiries and provide customer support

3. SMS / Text Messaging

If you opt in to receive SMS messages from us, the following terms apply:

• Opt-in is voluntary. Consent to receive SMS is not a condition of purchasing any of our services. You can use our services without opting in to SMS.
• Messages we send: quote confirmations, appointment reminders, scheduling changes, payment links, and replies to your inquiries.
• Message frequency: typically 1–5 messages per active customer per month, depending on your booking activity.
• Message and data rates may apply based on your mobile carrier plan.
• To opt out: reply STOP at any time to immediately stop receiving messages from us.
• For help: reply HELP or contact us at the email address below.

Phone numbers and SMS consent information are NEVER shared with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All SMS opt-in data is used solely to deliver the messages described above.

4. Information Sharing

We do not sell, rent, or trade your personal information. We share information only with the following service providers, strictly to operate our business:

• Twilio — to send and receive SMS messages and voice calls
• Stripe — to process payments
• Airtable, Zapier, Anthropic — to manage customer records and operate our automated quoting and scheduling system
• Government authorities — when required by law

Each of these providers is bound by their own privacy and data protection commitments.

5. Data Retention

We retain customer information for as long as you remain a customer and for a reasonable period afterward to comply with our legal and accounting obligations. You may request deletion of your information at any time by contacting us (see Section 8).

6. Cookies and Website Analytics

Our website may use basic cookies and analytics tools (such as Google Analytics) to understand how visitors use the site. These tools collect aggregate, non-identifying information. You can disable cookies in your browser settings.

7. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of SMS messages at any time by replying STOP
• Withdraw consent for any processing based on consent

8. Contact Us

To exercise your rights or ask questions about this policy, contact us:

9. Updates to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Material changes will be communicated via email or SMS to active customers.